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    Archived pages: 16 . Archive date: 2013-07.

  • Title: Bacs Learning
    Descriptive info: .. Timeout Warning:.. Your session has been inactive for nearly 20 minutes.. Would you like to continue using this session or automatically be logged out?.. My Home.. Contact Us.. Direct Debit training e-learning from the experts.. Bacs has developed a range of engaging e-learning tools designed to encourage best Direct Debit practice in organisations across the UK.. Each module contains information that is easy to digest to equip your employees with the knowledge they need to promote, process and work with Direct Debit efficiently..  ...   require more detailed knowledge to run Direct Debit within your business.. The Courses.. Ensure you and your staff know everything necessary to work with Direct Debit.. Visit the new suite of e-learning courses now available,.. Introduction to Direct Debit.. ,.. Working with Direct Debit.. Managing Direct Debit.. Paperless Direct Debit.. and.. The Great Balloon Race.. Get your Bacs Certification on successful completion!.. Terms of Service / Privacy Statement.. Home.. About Bacs Learning.. Course Catalogue.. Register Now.. Ask the expert.. User Name:.. Password:.. Forgotten Password?..

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  • Title: Bacs Learning
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  • Title: Bacs Learning
    Descriptive info: For technical queries please call.. 01202 318520.. For any other queries please use the form below.. The fields below marked * are mandatory.. * Full Name:.. * Email Address:.. Company Name:.. Job Title:.. Contact Number:.. Subject:.. Comments:..

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  • Title: Bacs Learning
    Descriptive info: Direct Debit training - e-learning from the experts.. Modules are aimed at specific areas within your business - from front line call centre teams to those who require more detailed knowledge to run Direct Debit within your business.. Why regular training is a must.. In 2008, 4% of Direct Debit users said they had experienced a problem with a Direct Debit payment in the last 12 months.. 42% rated the bank poor at handling the problem.. 53% rated the service user problem handling as poor.. 30% of those blaming the service user are less happy about using Direct Debit as a result - 16% say they will use Direct Debit less as a result.. 56% would change supplier as a result given a choice.. Direct Debit is your preferred method of collection but are you certain your customer service teams are fully up to date with their Direct Debit knowledge?.. Are they confident enough to discuss the difference between a Direct Debit and a Standing Order with a customer?.. Do they know how the Direct Debit Guarantee works, and can they explain its benefits to a customer who's not convinced that Direct Debit is the payment method for them?.. Do they know their ADDACS from their ARUDD?.. Interactive and engaging courses.. Our online courses are fully interactive, enjoyable and take no more than 30 minutes each to give your employees the key information they need.. Each employee who successfully completes the course and test receives a personal certificate signed by the Managing Director of Bacs.. This enables your employees to gain banking industry recognition of their knowledge and skills in working with Direct Debit.. Courses are available at 3 levels:.. Level 1 - Introduction to Direct Debit.. For call centre employees who sign customers up to Direct Debit and handle Direct Debit enquiries.. On successful completion of the course your employees will be able to promote the benefits of Direct Debit to your customers and understand, resolve, or act on any general customer queries relating to Direct Debit.. This 30 minute course  ...   management who are responsible for Direct Debit collections within a business or those that require an in depth knowledge.. This course covers the entire Direct Debit Scheme, and provides a solid grounding in the fundamentals of Direct Debit.. It is aimed at those people who are responsible for managing Direct Debit within your business and / or need to understand the set up and collection process from end-to-end.. Covering all the topics within the first two courses, the Managing Direct Debit course also explores in more depth areas such as AUDDIS, Paperless Direct Debit and the responsibilities of the Direct Debit service user under the Scheme.. The course is modular in design allowing employees to fit the learning around their work schedule.. In addition there are two further interactive e-learning courses:.. Introduction to Paperless Direct Debit.. A 30 minute course covering everything an organisation needs to know when moving from paper based to paperless Direct Debit.. Mandatory for new paperless Direct Debit service users and available free of charge for 2 people within a service user organisation, for up to 90 days.. A fun, free diagnostic quiz to help you identify your level of knowledge and which training course is right for you.. See if you can fly from London to Sydney, answering questions correctly to complete each stage of the race.. Contact us.. All three of these new courses are available via the Bacs learning site.. www.. bacslearning.. com.. or can be uploaded to your own intranet or learning management system.. The courses cost from £35 per individual for the Introduction to Direct Debit course, with group licences available at a discount.. Access is for a full 12 months and includes any updates released during that period.. Full management information is available for corporate licences.. All courses can be tailored to incorporate your specific business processes and can be re branded and given your own corporate identity to fit within your existing learning programmes if required.. For full information and a quotation please contact the Bacs learning enquiry line on:.. or.. enquiries@bacslearning..

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  • Title: Bacs Learning
    Descriptive info: The following courses are currently available.. Courses.. Direct Debit Essentials.. £35.. 74 + VAT.. (£42.. 00).. £51.. 06 + VAT.. (£60.. Managing Direct Debits.. Specialist Course.. Diagnostics Quiz.. Free..

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  • Title: Bacs Learning
    Descriptive info: If this is your first visit please register below.. If you are already registered please log in.. So you think you know about Direct Debit?.. Welcome to the new Bacs Learning site, designed to offer a complete e-learning service to Bacs Service Users and bank staff to ensure your Direct Debit knowledge is completely up to date.. Take to the skies in a hot air balloon with the release of the Bacs interactive quiz the.. , it s a fun and light hearted way to test your knowledge and understanding of Direct Debit - free to all Service Users.. Your User Name should contain a minimum of 6 characters.. This can consist of letters and numbers only.. * First Name:.. * Last Name:.. * Company Name:.. * Country of Residence:.. United Kingdom.. Afghanistan.. Albania.. Algeria.. American Samoa.. Andorra.. Anguilla.. Antartica.. Antigua and Barbuda.. Argentina.. Armenia.. Aruba.. Australia.. Austria.. Azerbaijan.. Bahamas.. Bahrain.. Bangladesh.. Barbados.. Belarus.. Belgium.. Belize.. Benin.. Bermuda.. Bhutan.. Bolivia.. Botswana.. Bouvet Island.. Brazil.. British Indian Ocean Territory.. Brunei Darussalam.. Bulgaria.. Burkina Faso.. Burundi.. Cambodia.. Cameroon.. Canada.. Cape Verde.. Cayman Islands.. Central African Republic.. Chad.. Chile.. China.. Christmas Island.. Cocos (Keeling) Islands.. Columbia.. Commercial.. Comoros.. Congo.. Cook Islands.. Costa Rica.. Croatia.. Cyprus.. Czech Republic.. Denmark.. Djibouti..  ...   Kyrgyzstan.. Laos.. Latvia.. Lebanon.. Lesotho.. Liberia.. Liechtenstein.. Lithuania.. Luxembourg.. Macau.. Macedonia.. Madagascar.. Malawi.. Malaysia.. Maldives.. Mali.. Malta.. Marshall Islands.. Martinique (French).. Mauritania.. Mauritius.. Mayotte.. Mexico.. Micronesia.. Moldavia.. Monaco.. Mongolia.. Montserrat.. Morocco.. Motswana.. Mozambique.. Myanmar.. Namibia.. Nauru.. Nepal.. Netherlands.. Netherlands Antilles.. New Caledonia (French).. New Zealand.. Nicaragua.. Niger.. Nigeria.. Niue.. Norfolk Island.. Northern Mariana Islands.. Norway.. Oman.. Pakistan.. Palau.. Palestine.. Panama.. Papua New Guinea.. Paraguay.. Peru.. Philippines.. Pitcairn Island.. Poland.. Polynesia (French).. Portugal.. Puerto Rico.. Qatar.. Reunion (French).. Romania.. Russian Federation.. S.. Georgia or S.. Sandwich Isls.. Saint Helena.. Saint Kitts or Nevis Anguilla.. Saint Lucia.. Saint Pierre and Miquelon.. Saint Tome and Principe.. Saint Vicent and Grenadines.. Samoa.. San Marino.. Saudi Arabia.. Senegal.. Seychelles.. Sierra Leone.. Singapore.. Slovak Republic.. Slovenia.. Solomon Islands.. Somalia.. South Africa.. South Korea.. Spain.. Sri Lanka.. Sudan.. Suriname.. Svalbard and Jan Mayen Islands.. Swaziland.. Sweden.. Switzerland.. Syria.. Tadjikistan.. Taiwan.. Tanzania.. Thailand.. Togo.. Tokelau.. Tonga.. Trinidad and Tobago.. Tunisia.. Turkey.. Turkmenistan.. Turks and Caicos Islands.. Tuvalu.. Uganda.. Ukraine.. United Arab Emirates.. United States.. Uruguay.. USSR (Former).. Uzbekistan.. Vanuatu.. Vatican City State.. Venezuela.. Vietnam.. Virgin Islands (British).. Virgin Islands (USA).. Wallis and Futuna Islands.. Western Sahara.. Yemen.. Yugoslavia.. Zaire.. Zambia.. Zimbabwe.. * Desired User Name:.. * Password:.. * Confirm Password:.. * Fields requiring completion..

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  • Title: Bacs Learning
    Descriptive info: Looking for an answer to a general payments question?.. Then ask Terry, our Payments Professor.. Get answers to your questions online by clicking on the image above and then typing your question in the box, and asking Terry, your virtual expert on all things Direct Debit related.. A message from Terry:  ...   Academy - responsible for good Direct Debit practice everywhere, I make it my business to help people like you at the sharp end.. After all, when Direct Debit is working as efficiently as it should and delivering you with time and cost saving efficiencies, I'm as chuffed to bits as you are..

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  • Title: Bacs Learning
    Descriptive info: If you have forgotten your password then you can submit your user login or email address and we will email it to you.. User Login:.. or:.. Email Address:..

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  • Title: Bacs Learning
    Descriptive info: Course:.. Subject:.. Price:.. CALL.. to purchase now.. Overview.. Introduction to Direct Debit (IDD).. This e-learning course consists of the following:.. A tutorial style program made up of one module giving a total study time of approximately 45 minutes.. This course is aimed at new Paperless Direct Debit Service Users and individuals within organisations where payments are already collected by Direct Debit who require a basic understanding of the workings of Direct Debit..  ...   offer?.. The procedures and best practices associated with signing up customers to Paperless Direct Debit.. How are Direct Debit collections made and what are the timings associated with these?.. IDD also provides:.. A revision assessment - enabling you to assess your knowledge across the IDD e-learning.. Each test delivers 15 questions and should take about 15 minutes to complete.. An individual who sucessfully completes the assessment is awarded a Bacs Accreditation Certificate.. Modules..

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  • Title: Bacs Learning
    Descriptive info: Working with Direct Debit (WDD).. This course is aimed at Paperless Direct Debit Service Users and individuals within organisations where payments are collected by Direct Debit.. Those undertaking this course are likely to be team leaders in customer service centres, and billing/finance teams.. This course acts as a useful refresher for those that have previously taken the Introduction to Direct Debit course.. The WDD course covers:.. What is a Direct Debit and its benefits to customers?.. What safeguards does Direct Debit offer  ...   using the Paperless service ?.. How are Direct Debit collections made and what are the timings associated with these ?.. How are unpaid Direct Debits notified to service users and what actions should they take when they occur?.. WDD also provides:.. A revision assessment - enabling you to assess your knowledge across the WDD e-learning.. Each test delivers 20 questions, chosen at random from across the subject areas covered.. An individual who successfully completes the assessment is awarded a Bacs Accreditation Certificate..

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  • Title: Bacs Learning
    Descriptive info: Paperless Direct Debit (PDD).. A tutorial style program made up of 5 individual modules giving a total study time of approximately 2 hours.. This course is aimed at individuals within organisations who have no previous experience of Paperless Direct Debit and companies who are already on AUDDIS and considering the move to Paperless Direct Debit.. The PDD course covers:.. Introduction to Paperless Direct  ...   Debit.. Risks and Benefits Associated with Paperless Direct Debit.. PDD also provides:.. A revision assessment - enabling you to assess your knowledge across the PDD e-learning.. Course Introduction.. Module 1: Introduction to Paperless Direct Debit.. Module 2: Becoming a Paperless Direct Debit service user.. Module 3: Signing up customers to Paperless Direct Debit.. Module 4: Risks and benefits associated with Paperless Direct Debit..

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  • Archived pages: 16